• All orders placed are sent out with their original packaging and accessories (such as dust bags, or paper bags, depending on the product) and carefully packed with our e-commerce box.

• Free gift wrapping and personal message options are available on our checkout page.

The following means of payment are accepted by Private Collection

• Visa
• Master Card

• Orders placed after the cut-off time of 2:00 PM (UAE Time) or during any UAE public holiday will be processed the next working day.
• Orders are delivered Monday through Saturday, excluding Sundays and holidays.
• Turtle cannot be held accountable for unanticipated delivery delays beyond our control.

• Items unused and in a fully re-saleable condition with all accessories (dust bags, tags) and with the original packaging must be returned to us within 30 days from the date of delivery.
• Accessories (sunglasses, scarf, shoumagh, ghutra, and such) must be returned in the same condition it arrived in, including all packaging and documents provided with it within 7 days from the date of delivery
• All sandals must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them.
• Please take care not to mark the soles or damage the shoe box.
• For any discrepancies with your order or receive an item that is not in perfect condition please WhatsApp us at +971 55 343 9920 from 10 am – 7 pm (UAE time) or email us at info@domain.
• Please note that we do not offer any exchanges for online purchases. You are invited to return your product and then place a new order for the product you wish to purchase, subject to stock availability.